This Privacy Policy explains how Ekaayi Healthcare Pvt. Ltd. (“Ekaayi”, “we”, “us”) collects, uses and protects personal data when you visit www.ekaayi.in, contact us, or book an appointment. We process personal data in line with India’s Digital Personal Data Protection Act, 2023 and applicable healthcare confidentiality obligations.
Information we collect
Details you give us, such as your name, mobile number, email address and the content of your messages or appointment requests; and basic technical data such as browser type and pages visited, which our hosting provider records to keep the website secure and working.
How we use it
To respond to your enquiries, schedule and manage appointments, provide care and follow-up, send service-related communication, and improve our website and services. We do not sell your personal data.
Medical information
Please do not send detailed medical information through the website contact form or email. Clinical information is collected and recorded by our doctors during consultations and in our clinical systems, under strict confidentiality.
Third-party services
Online booking, our patient app, the pharmacy store and WhatsApp messaging are provided by third-party platforms with their own privacy policies. When you use them, the data you submit is processed by those providers.
Your rights
You may request access to, correction of, or erasure of your personal data, or withdraw consent, by writing to support@ekaayi.in. We will respond within a reasonable time as required by law.
Retention and security
We keep personal data only as long as needed for the purposes above or as required by law, and we use reasonable technical and organisational measures to protect it.
Contact / grievance officer
For any privacy question or grievance, contact us at support@ekaayi.in or +91 8700 947 358, C-75, Vikaspuri, New Delhi 110018, India.